OUR POLICIES

Deluca Massage & Bodywork

BOOKING CONFIRMATION:  Deluca Massage & Bodywork recommends scheduling your appointment as far in advance as possible to ensure availability. To accommodate your appointment a valid credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to the credit card on file on the date of your scheduled service. Your credit card will not be charged unless there is a cancellation or no show. Upon checkout, guests may choose their preferred method of payment.

CANCELLATION POLICY: Your therapy session is reserved especially for you.  We value your business and ask that you respect our scheduling policies. You may cancel your appointment without penalty up to one (1) day prior of your appointment. If you cancel on same day four (4) hours prior to your appointment, you will be charge 50% of the scheduled service. If you cancel within four (4) hours of your appointment or do not show you will be charged 100% of scheduled service as a penalty. For groups of three (3) or more guests a 48 hours’ notice is required to cancel or reschedule without penalty.

Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

ARRIVING FOR YOUR APPOINTMENT: All appointments have been designed to allow appropriate time for full experience of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled therapeutic session. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

YOUR APPOINTMENT: To get the most out of your treatment, we encourage you to communicate with your service provider. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, music volume or any other issues during your session.  The service provider will be completing a brief health evaluation prior to your therapy session to be able to provide you with the best experience possible and to assure your safety and comfort.

We encourage you to disclose any health conditions that may affect your massage experience. You must be past your 13th week of pregnancy to receive a massage.

 SESSION TERMINATION: Massage services will be terminated immediately if a client makes any sexual advances and/or requests. Even questionable sexual discussion may be cause for termination. Massage therapy is therapeutic in nature and any interactions and communications must remain professional. If the massage is terminated for the above mentioned reasons, payment is still required by the client.

PAYMENT POLICY:  Full payment is due at the end of service. We accept cash, all major credit cards and Deluca Massage & Bodywork gift cards as method of payment.  To prepay for the session, you may purchase a gift card at www.delucamassage.com or submit a credit card authorization.  Please contact customercare@delucamassage.com for more information.

GRATUITY:  Gratuity is not included in the price of the services, customary tipping runs from 15% to 20% but is, of course, at your discretion. Cash is recommended and it can be given directly to the service provider or at the front desk at time of check out.

ETIQUETTE/MOBILE USAGE: The facility environment is one of tranquility and relaxation. In consideration of other clients, mobile phones must be on silent mode or turned off. The facility is a non-smoking zone and voices should be kept subdued at all times.

FOLLOW UP APPOINTMENTS:  For your next session you may call our front desk directly at 202-872-5822, email us at customercare@delucamassage.com or book online at www.delucamassage.com . A credit card is required to secure your therapy session. Walk-ins are welcome and accommodated based on availability at that time.

DISCOUNTED PACKAGES & GIFT CARDS: Discounted packages are available. Redeemable for services sold at Deluca Massage & Bodywork. Not redeemable for cash. Deluca Massage & Bodywork is not responsible for lost, stolen, damaged or unauthorized use of the package/gift card. If your purchase exceeds the balance on the card, you are responsible to pay the difference.  Additional value may be added to the gift card at any time. Packages and gift cards are non-refundable. Discounted Packages prices expire one (1) year from date of purchase.

PERSONAL INFORMATION: Your personally identifiable information is used for our internal business purposes only. Deluca Massage & Bodywork does not sell, rent or lease your personal information to independent third parties except as described on the next paragraph. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. Credit card numbers are used only for processing payments and are not used for other purposes. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about Deluca Massage & Bodywork and its services.

CONFIDENTIALITY: Your massage session and health information is completely confidential. We will not release this information unless we are legally subpoenaed.